Factors That Affect Consumer Behavior Towards Streaming and TV Services

Research questions: RQ 1: What factors affect consumer behavior regarding streaming services or TV-services? RQ 2: How do the factors affect consumers behavior when it comes to buying, continuing, substituting or ending a streaming service or TV-service? Purpose: We aim to discuss the underlying reasons, or factors as to why consumers buy, substitute, continue or end subscriptions to traditional TV, streaming services, or both mediums. We aim to use focus groups to see if factors earlier quantifically studied can be identified and supported qualitatively. This study will add to the variability of the issue of streaming services versus traditional TV with an in-depth view using a qualitative study on a Swedish sample. Method: A qualitative research method as well as a data driven content analysis was chosen for this study. The data was collected by interviewing three focus groups. Conclusion: Cost was an important factor and was applicable in all factors and behaviors. Cost was not a top priority for the informants unless the increase was drastic. Range of content and specific content was a top deciding factor for most behaviors, convenience was strongly connected to continuing a service. Habit was a strong factor in relation to continuing, technology was an important aspect when it comes to usage. Other factors, such as bundling, leeching, social components, free trial period or triggers are also significant, however not deciding factors.