Logical Workflow Analysis based on Multiple Criteria Decision Analysis: Industrial Application for a Make to Order Environment

International audience; The aim of this study is to analyze the possible application of multiple criteria decision approach for a relevant workflow analysis in a French printing company. An important result and contribution of this paper will be precisely to show that MCDA could be an important decision tool to analyze and identify the main stream for make to order environment. An overview of the logical structure of the process on how things actually operate on the production, is presented. To summarize, this paper demonstrates and presents a new approach for using MCDA for a workflow analysis and discusses its application in a real case study where production faces various variations.