THE EFFECT OF QUALITY CONTROL REVISIONS ON MIXED STANDARD SCALE RATING ERRORS.

EMPLOYEE reviews; PERFORMANCE evaluation; PERSONNEL management; PSYCHOMETRICS; QUALITY control; INDUSTRIAL management

Evaluations of performance evaluation ratings conventionally use various psychometric criteria, with reliability being the measure most commonly reported. Rating errors have been attributed to a variety of sources, including the statistical properties of the format or content, ratee performance variability, rater biases, and characteristics of the work setting. This article reports research on error statistics that can be generated using the Mixed Standard Scale (MSS) evaluation format. The reduction of system error rates following revision guided by statistical analysis is a clear indication that the quality control features of this format are useful in the management of performance evaluation systems. [ABSTRACT FROM AUTHOR]

Copyright of Personnel Psychology is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)