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The impact of telecom industry employees' stress perception on job burnout: moderated mediation model.

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  • معلومة اضافية
    • المصدر:
      Publisher: BioMed Central Country of Publication: England NLM ID: 100968562 Publication Model: Electronic Cited Medium: Internet ISSN: 1471-2458 (Electronic) Linking ISSN: 14712458 NLM ISO Abbreviation: BMC Public Health Subsets: MEDLINE
    • بيانات النشر:
      Original Publication: London : BioMed Central, [2001-
    • الموضوع:
      Burnout, Professional*/psychology ; Social Support*; Humans ; Male ; Female ; Cross-Sectional Studies ; Adult ; China/epidemiology ; Middle Aged ; Telecommunications ; Surveys and Questionnaires ; Sex Factors ; Mediation Analysis ; Occupational Stress/psychology ; COVID-19/psychology ; COVID-19/epidemiology
    • نبذة مختصرة :
      Background: The rapid development of the telecommunications industry in the post-COVID-19 era has brought tremendous pressure to employees making them a high-risk group for job burnout. However, prior research paid less attention to the burnout of employees. Furthermore, social support and gender have separate effects on job burnout. This study explores the mechanism of stress perception on job burnout and examines the roles of social support and gender amid it.
      Method: This cross-sectional study was conducted from June 2023 to August 2023 in mainland China. A total of 39,507 were recruited by random sampling and online questionnaires, and 28,204 valid questionnaires were retained. SPSS (version 26.0) and PROCESS (Model 4 & 7) were used for correlation analysis, mediation analysis, and mediated moderation analysis.
      Result: Stress perception can positively predict the level of job burnout of employees in the telecommunications industry, and social support plays a partial mediating role, accounts for 8.01% of the total effect, gender moderates the first half of the path in this mediation model. At the same pressure level, female can perceive more social support than male.
      Conclusions: Under high pressure background, employees' job burnout varies depending on gender and the perception of social support. Therefore, telecommunications industry managers should adopt decompression measures and targeted social support resources for different groups.
      (© 2024. The Author(s).)
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    • Grant Information:
      HZKY20220491 Ministry of Education of the People's Republic of China
    • Contributed Indexing:
      Keywords: Gender; Job burnout; Social support; Stress perception; Telecom industry employees
    • الموضوع:
      Date Created: 20240618 Date Completed: 20240619 Latest Revision: 20240621
    • الموضوع:
      20240621
    • الرقم المعرف:
      PMC11186259
    • الرقم المعرف:
      10.1186/s12889-024-18704-6
    • الرقم المعرف:
      38890592