Access to primary health care: perspectives of primary care physicians and community stakeholders.

Publisher: BioMed Central Ltd Country of Publication: England NLM ID: 9918300889006676 Publication Model: Electronic Cited Medium: Internet ISSN: 2731-4553 (Electronic) Linking ISSN: 27314553 NLM ISO Abbreviation: BMC Prim Care Subsets: MEDLINE

Original Publication: [London] : BioMed Central Ltd., [2022]-

Health Services Accessibility*/organization & administration ; Primary Health Care*/organization & administration ; Focus Groups* ; Physicians, Primary Care*/psychology ; Qualitative Research*; Humans ; Canada ; Male ; Female ; Stakeholder Participation ; Patient Navigation/organization & administration ; Community Health Services/organization & administration ; Attitude of Health Personnel

Background: Action on the social determinants of health is important to strengthen primary health care and promote access among underserved populations. We report on findings from stakeholder consultations undertaken at one of the Canadian sites of the Innovative Models Promoting Access-to-Care Transformation (IMPACT) program, as part of the development of a best practice intervention to improve access to primary health care. The overarching objective of this qualitative study was to understand the processes, barriers, and facilitators to connect patients to health enabling community resources (HERs) to inform a patient navigation model situated in primary care.
Methods: Focus groups and interviews were conducted with primary care physicians, and community health and social service providers to understand their experiences in supporting patients in reaching HERs. Current gaps in access to primary health care and the potential of patient navigation were also explored. We applied Levesque et al., (2013) access framework to code the data and four themes emerged: (1) Approachability and Ability to Perceive, (2) Acceptability and Ability to Seek, (3) Availability and Accommodation, and Ability to Reach, and (4) Appropriateness.
Results: Determinants of access included patient and provider awareness of HERs, the nature of the patient-provider relationship, funding of HERs, integration of primary and community care services, and continuity of information. Participants' perspectives about the potential scope and role of a patient navigator provided valuable insight for the development of the Access to Resources in the Community (ARC) navigation model and how it could be embedded in a primary care setting.
Conclusion: Additional consultation with key stakeholders in the health region is needed to gain a broader understanding of the challenges in caring for primary care patients with social barriers and how to support them in accessing community-based primary health care to inform the design of the ARC intervention.
(© 2024. The Author(s).)

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Keywords: Community resources; Patient navigation; Social determinants of health

Date Created: 20240506 Date Completed: 20240506 Latest Revision: 20240508

20240508

PMC11071188

10.1186/s12875-024-02312-9

38711025