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Have Elderly Individuals in Urban China Been Satisfied with Nursing Services during the COVID-19 Pandemic?

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اقرأ على الانترنت اقرأ أكثر حفظ في قائمتي
  • المؤلفون: Shan S;Shan S;Shan S; Sun Z; Sun Z; Zhang F; Zhang F; Zhang R; Zhang R; Yang B; Yang B
  • المصدر:
    International journal of environmental research and public health [Int J Environ Res Public Health] 2021 Oct 11; Vol. 18 (20). Date of Electronic Publication: 2021 Oct 11.
  • نوع النشر :
    Journal Article; Research Support, Non-U.S. Gov't
  • اللغة:
    English
  • معلومة اضافية
    • المصدر:
      Publisher: MDPI Country of Publication: Switzerland NLM ID: 101238455 Publication Model: Electronic Cited Medium: Internet ISSN: 1660-4601 (Electronic) Linking ISSN: 16604601 NLM ISO Abbreviation: Int J Environ Res Public Health Subsets: MEDLINE
    • بيانات النشر:
      Original Publication: Basel : MDPI, c2004-
    • الموضوع:
      COVID-19* ; Nursing Services*; Aged ; China/epidemiology ; Humans ; Pandemics ; Personal Satisfaction ; SARS-CoV-2
    • نبذة مختصرة :
      Based on the customer satisfaction index model, we constructed an elderly care service satisfaction model that includes 5 latent variables and 16 observed variables. To analyze the degree of satisfaction of elderly individuals in nursing homes, we used structural equation model (SEM) to test the nursing service elderly satisfaction model. With the help of AMOS 22.0 software, we analyzed the degree of model fit and the behavioral relationships between the variables that affect the path. We found that the satisfaction of Chinese urban elderly individuals in nursing homes is at a moderate level, which is lower than the quality expected by elderly individuals. The customer satisfaction index model can be applied to assess satisfaction with nursing services. Furthermore, perceived quality and value have a significant impact on satisfaction.
    • References:
      Int J Environ Res Public Health. 2020 Sep 08;17(18):. (PMID: 32911826)
      Healthcare (Basel). 2021 Jan 16;9(1):. (PMID: 33466996)
      Healthcare (Basel). 2020 Aug 22;8(3):. (PMID: 32842607)
      Int J Biol Sci. 2020 Mar 15;16(10):1745-1752. (PMID: 32226294)
      J Multidiscip Healthc. 2021 May 06;14:1045-1051. (PMID: 33986599)
      Int J Environ Res Public Health. 2020 Aug 13;17(16):. (PMID: 32823740)
    • Grant Information:
      18SHB011 Jiangsu Provincial Social Science Fund; 2018B32614 Hohai University's Central University Basic Scientific Research Business Expenses Project Funding
    • Contributed Indexing:
      Keywords: COVID-19; China; customer satisfaction index model; elderly satisfaction; nursing services
    • الموضوع:
      Date Created: 20211023 Date Completed: 20211028 Latest Revision: 20211028
    • الموضوع:
      20240829
    • الرقم المعرف:
      PMC8535420
    • الرقم المعرف:
      10.3390/ijerph182010624
    • الرقم المعرف:
      34682371