The Determinants for Food Safety Push Notifications on Continuance Intention in an E-Appointment System for Public Health Medical Services: The Perspectives of UTAUT and Information System Quality.

Publisher: MDPI Country of Publication: Switzerland NLM ID: 101238455 Publication Model: Electronic Cited Medium: Internet ISSN: 1660-4601 (Electronic) Linking ISSN: 16604601 NLM ISO Abbreviation: Int J Environ Res Public Health Subsets: MEDLINE

Original Publication: Basel : MDPI, c2004-

Information Systems* ; Intention* ; Public Health*; Adult ; Female ; Food Safety ; Humans ; Male ; Middle Aged ; Taiwan ; Young Adult

Compared to other appointment methods in public hospitals, registering through the Internet or utilizing e-appointments, or registering online as an outpatient, can provide more information to the user. This research investigated the integration of unified theory of the acceptance and use of technology and information system quality in determining factors that influence the adoption of e-appointments by patients, based on the requirements of food safety consultation in Taiwan. Empirical data from 369 valid samples were assessed using Partial Least Squares (PLS). The key findings of this study indicated that patients' acceptance of e-appointments was influenced by users' perceptions (i.e., performance expectancy and facilitating conditions), along with information quality and service quality. The practical and academic implications are provided for future practitioners and scholars, and to enhance patients' usage of e-appointments in their healthcare activities.

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Keywords: e-appointment; information system quality (ISQ); partial least squares (PLS); public medical services; push notifications of food safety; unified theory of the acceptance and use of technology (UTAUT)

Date Created: 20201113 Date Completed: 20210118 Latest Revision: 20210118

20221213

PMC7665118

10.3390/ijerph17218287

33182479