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Q&A: Insurance exec says AI nearly perfect when processing tens of thousands of documents.
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- المؤلفون: Mearian, Lucas
- المصدر:
Computerworld (Online Only). 5/10/2024, p1-7. 7p.
- الموضوع:
- معلومة اضافية
- نبذة مختصرة :
Sedgwick, a global insurance claims management firm, has found that its generative artificial intelligence (genAI) tool, Sidekick, is nearly perfect in accurately summarizing claims documents. Sidekick, which uses OpenAI's GPT-4, has processed over 50,000 documents with a 98%+ accuracy rate in summarizations. The tool has been used by over 1,100 employees, who have praised its accuracy and time-saving capabilities. Sedgwick plans to further integrate genAI into its operations to transform workflows and improve claim resolution time. The company emphasizes the importance of a strong partnership between technology and operations in successfully implementing genAI. [Extracted from the article]
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