Q&A: Insurance exec says AI nearly perfect when processing tens of thousands of documents.

Sedgwick, a global insurance claims management firm, has found that its generative artificial intelligence (genAI) tool, Sidekick, is nearly perfect in accurately summarizing claims documents. Sidekick, which uses OpenAI's GPT-4, has processed over 50,000 documents with a 98%+ accuracy rate in summarizations. The tool has been used by over 1,100 employees, who have praised its accuracy and time-saving capabilities. Sedgwick plans to further integrate genAI into its operations to transform workflows and improve claim resolution time. The company emphasizes the importance of a strong partnership between technology and operations in successfully implementing genAI. [Extracted from the article]