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Users' intention to adopt artificial intelligence-based chatbot: a meta-analysis.

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  • معلومة اضافية
    • Alternate Title:
      智能聊天机器人的用户采纳意愿研究：一项元分析.
    • نبذة مختصرة :
      Due to contradictory findings in existing literature, the understanding of the adoption intention of AI-based chatbots has been limited. Hence, the objective of this paper is to perform a meta-analysis to investigate the determinants that impact users' usage intention of AI-based chatbots. A total of 54 published articles with a combined sample size of 18,266 were included in our study. The findings suggest that attitude, perceived usefulness, and trust are critical factors for the adoption of AI-based chatbots. Furthermore, the study also found that economic level and gender have moderating effects on certain relationships, such as economic level has a moderating effect on the relationship between attitude and usage intention. The results of this study make substantial contributions to both practical and theoretical domains. [ABSTRACT FROM AUTHOR]
    • نبذة مختصرة :
      摘要：由于现有文献间的相互矛盾的发现，限制了智能聊天机器人采纳意愿的了解。因此，本研究旨在通过元分析探究影响用户采纳智能聊天机器人的因素。本研究纳入了54篇已发表文章，总样本量为18,266。结果表明，态度、感知有用性和信任对智能聊天机器人的采纳至关重要。此外，研究还发现经济水平和性别对部分关系具有调节作用，例如：经济水平调节了态度与使用意愿之间的关系。本研究结果对实践和理论领域都有重要的贡献。 [ABSTRACT FROM AUTHOR]