Information scanning in the COVID-19 pandemic: a test and expansion of the channel complementarity theory using latent class analysis.

STRUCTURAL equation modeling; MASS media; MEDICINE information services; MULTIVARIATE analysis; INTERNET; SOCIAL media; INTERVIEWING; FAMILIES; HEALTH information services; SURVEYS; CRONBACH'S alpha; RESEARCH funding; QUESTIONNAIRES; TELEVISION; ACCESS to information; INFORMATION-seeking behavior; SOCIODEMOGRAPHIC factors; RADIO (Medium); COVID-19 pandemic; WORLD Wide Web

During health crisis, individuals need information to comprehend their circumstances. Channel complementarity theory posits that in meeting their informational needs, people will use different sources in a complementary fashion. This paper puts to test the main tenet of channel complementarity theory by focusing on information scanning (i.e. routine health information exposure) in the context of the COVID-19 pandemic in Chile. A survey was conducted among a sample of Chilean adults (N = 2,805). The questionnaire addressed information scanning across six sources (television, radio, internet, social media, family, and friends or coworkers) and explores how socioeconomic and demographic variables, as well as COVID-19 perceived risk related to scanning. Latent class analysis was employed to identify patterns of complementarity across channels. The analysis yielded a solution of five classes, namely 'high complementarity and high frequency' (21%), 'high complementarity and low frequency' (34%), 'high frequency on television and digital media' (19%), 'mass media predominant' (11%), and 'no scanning' (15%). Educational attainment, age, and COVID-19 perceived risk were associated with scanning. Television was a central channel for information scanning during the pandemic in Chile and more than half of participants scanned COVID-19 information complementarily. Our findings expand channel complementarity theory to information scanning in a non-US context and provide guidelines for designing communication interventions aiming at informing individuals during a global health crisis. [ABSTRACT FROM AUTHOR]

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