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Talk it Out: Teen Reactions to a Supportive Conversational Agent.
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- معلومة اضافية
- نبذة مختصرة :
COVID‐19 measures of isolation exacerbated the negative feeling, particularly in younger and older populations. We tested a voice conversational agent designed to support teens by offering interactions based on five types of behavioral interventions (compassion, self‐compassion, positive psychology, mindfulness, and humor), and examined teen reactions to these interventions. Thirty‐nine adolescents were asked to assess one randomized interaction a day for fifteen days. All five intervention types received positive ratings, with self‐compassion scoring the highest and compassion scoring the lowest by the participants. Participants shared more positive than negative feedback about the interaction scenarios, the perceived agent's personality and conversational flow. Positive feedback emphasized enjoyment and benefits of the interaction, empathetic traits in the agent's responses, a sense of validation, and moments for self‐reflection fostered by the interactions. Participants enjoyed the conversation flow that felt similar to a natural conversation. Negative comments generally revolved around perception of the impersonal agent, inappropriate pace of conversation (too slow/fast) or number of conversational turns, and dislike of some interaction topics. Recommendations based on this exploratory work are included. [ABSTRACT FROM AUTHOR]
- نبذة مختصرة :
Copyright of Proceedings of the Association for Information Science & Technology is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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