2 WAYS TO A BETTER PATIENT EXPERIENCE FOR MILLENNIALS: Technology and real-time communication at Dayton Children's Hospital create a patient and family experience for a new generation.

The article focuses on a patient and family experience created by Dayton Children's Hospital for a new generation of tech-savvy millennials which have different expectations than the age groups preceding it. The importance of technology and real-time communication to millennials is mentioned. According to Dayton's vice president of marketing Kelly Kavanaugh, processes to quickly address needs and provide instant gratification is emphasized.