User Experiences of ChatGPT among Engineering Students, Teachers, and Working Professionals in India

Journal of Educators Online. Grand Canyon University, 23300 West Camelback Road, Phoenix, AZ 85017. e-mail: CIRT@gcu.edu. Web site: https://www.thejeo.com

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17

Users (Information); Artificial Intelligence; Computer Software; Synchronous Communication; Engineering Education; Computer Science Education; Technology Uses in Education; Foreign Countries; Professional Personnel; Usability; College Students; College Faculty; Attitudes

1547-500X

The introduction of Chat Generative Pre-Trained Transformer (ChatGPT) in November 2022 brought about rapid changes in the workplace and academia. Its usage ranged from student assignments to workplace targets in the engineering field. Although it has brought novel ideas to its application in various fields and task efficiency in the workplace, its perceived application varies among students, teachers, and professionals. This study employed the snowball sampling technique and interviews with eight students, eight faculty members, and eight working professionals from computer science engineering who used ChatGPT regularly. The study adopted a qualitative research design and employed the narrative data analysis technique. Researchers conducted in-depth, semi-structured interviews to elicit user experiences from the recruited samples. The findings brought out six main and twelve subordinate themes regarding ChatGPT user experiences: adapt, adopt, embrace, ease, speed, engage, and automate. The inclusion criteria involved ChatGPT users from the computer science engineering domain only. Future research may focus on developing ChatGPT user policies for various fields of their applications.

As Provided

2024

EJ1427735